Fitness · Mainway Fitness
Billing you can bet the business on.
Membership operations for a busy fitness club: two payment rails, a member app, kiosk check-in and signup flows that repair themselves.
2
payment rails, one member record
Self-healing
signup recovery
Live
kiosk check-in at the door
The challenge
The club billed members over two different rails — card subscriptions and Direct Debit — with a legacy provider in the mix. Failed signups, missed renewals and double-billing edge cases were being caught by hand, when they were caught at all.
Technical delivery
The system.
Dual-rail billing: card subscriptions and Direct Debit collections reconciled into one member record
Self-healing signup recovery — if payment succeeds but the account creation fails, the system repairs the membership automatically instead of stranding a paying customer
A branded member app: class booking, workouts, meal plans and a wallet-style check-in
Kiosk check-in at the door, tied live to membership status
Renewal automation with WhatsApp and SMS reminders on pre-approved templates
Built on the same multi-tenant platform as our other operations systems — proven architecture, not a one-off build
The result
Members sign up, get billed, renew and walk in the door without staff touching a spreadsheet — and the failure modes that used to cost real money now fix themselves.