For businesses turning over £500k+ that spend thousands a month on ads to get enquiries

Gym apparel ad
Group travel ad
Gym ad
Group travel ad
Gym apparel ad
Gym ad

More paying customers from the ads you already pay for.

We find the ads that work and cut the rest, then keep every enquiry warm until your team is free. Work starts in week one, and we do it all for you.

One UK business, two weeks in: 2–3× the enquiries on about 60% less ad spend.

Alex O'Neill
Twenty years running a business that lived on its enquiries.

Not sure your ads are making you money? Watch this.

A UK group-travel business, two weeks in.

2–3×
weekly enquiries, compared with previous seasons
about60%
less ad spend
£17 → £9
cost per enquiry
Weekly enquiriesAd spend

Cost per enquiry £17 → £9

An illustration of the figures above, not to scale.

What's a missed enquiry costing you?

Put in your own numbers. A rough guess is fine.

£
%

About £10,833 a month walking away

Waiting another week costs about £2,500.

Worked out on your screen. Nothing you type here is stored or sent.

Find my lost enquiries

I spent twenty years running a business that lived on its enquiries. What kept me up was paying for ads without knowing which ones brought the work, and knowing some of those leads would sit unanswered all weekend.

So I built a way to fix both and tested it on my own business first. Now I run it for a few other businesses.

Alex O'NeillFounder, Pivot

The programme

The No Lost Enquiry Programme

We find the ads that bring you customers and cut the rest. A new test every two weeks. Your numbers every Monday.

The part nobody else covers

When enquiries come in after hours, we keep them warm until your team is back. Then every quote gets followed up until it's a yes or a no.

Your ad budget stays in your own account. You keep paying Meta and Google directly, and we never take a cut.

Work starts in week one · a 90-day first term to test and learn, then month to month

Most businesses judge their ads on likes.We judge them on the enquiries and paying customers they bring in.

Sponsored

Looks great. Brought nothing.

Looks ordinary. Paid for itself.

Example figures.

Find the ads that bring clients.Cut the rest.

Which ads actually brought work

One month of ads for a gym, ranked by won clients

  1. 1First month freeVideoBudget doubled4814£6Budget doubled
  2. 2More than a gymVideoKept running359£8Kept running
  3. 3Monthly priceVideoNew version215£11New version
  1. 4Classes AMost likes90£31Switched off
  2. 5Classes BImage50£49Switched off

Made-up figures, to show how we rank ads. The ad with the most likes brought no work.

Seen→Kept warm→Won

  1. Ads, ranked by enquiries
    1. 148 enquiries14 won, £6 each
    2. 235 enquiries9 won, £8 each
    3. 321 enquiries5 won, £11 each
    Switched off
    1. 49 enquiries0 won, £31 each

    Seen

    Your ads and search are judged on enquiries and won clients.

  2. SSamEnquiry from your website
    Hi, can I get a rough price for a resin driveway, about 60 square metres?
    Hi Sam, thanks for getting in touch. Here's our price guide for a drive that size. Want to talk it through? Pick a time that suits →The team at Hartley Driveways
    ✓Call booked, Mon 10:30 with Jo

    Kept warm

    Enquiries that land after hours get a quick reply, so they stay warm until your team can pick them up.

  3. Quote for Sam

    £4,850

    1. SentTue
    2. Followed upThu
    3. Followed upMon
    4. ✓AcceptedMon, 14:05

    Won

    Every quote is followed up until it's a yes or a no.

Example figures, to show how it works.

Busy is good.Missing the enquiry that came in while you were busy isn't.

Thursday

21:04

New enquiry20:41
Hi, could you quote for a kitchen refit next month?
New enquiry20:52
Do you have space for a party of 12 on Saturday?
New enquiry21:03
Are you taking new members? What's the price?
Three enquiries, nobody has opened them
  1. 9:04pm

    The enquiry lands at 9pm. Everyone's gone home.

  2. Next morning

    By the time someone replies the next morning, they've gone with whoever answered first.

  3. Two weeks later

    The quote gets sent. Nobody follows it up, and nobody can say which ad brought the work.

Better ads only pay if the enquiries they bring get answered and the quotes get chased. We do all three.

Weekly results report

Your results, every Monday.

First thing every Monday, one page lands in your inbox. What you spent on ads, how many enquiries came in, how fast they were answered, which quotes were chased, and how many became paying customers.

  • In your inbox every Monday morning
  • One page, plain numbers, no logging in
  • We go through it with you on your weekly call
Weekly resultsThe Monday Numbers
Week starting5Oct12Oct19Oct26Oct
Ad spend£420£410£395£380
Enquiries31383542
Answered within the hour29373541
Quotes sent18222126
Quotes chased18222126
Paying customers5768
Cost per paying customer£84£59£66£48

Made-up figures, to show what lands in your inbox every Monday.

What happens when you join

  1. Your last 90 days, traced
    Enquiries96
    Answered52

    44 went cold, no reply in time

    Quoted40

    17 went cold, quote never chased

    Yes14
    Days 1–14

    You see where warm leads went cold

    We trace your last 90 days, from ad to enquiry to quote to yes.

  2. Switched on, this week
    • SamEnquiry, 21:12✓Replied, 4 min
    • PriyaAsked for a price✓Price sent
    • DanWants to talk it through✓Call booked, Mon 10:30
    • LeeQuote sent last week✓Quote chased
    To about day 45

    Nothing goes unanswered

    Replies, instant answers or prices, booked calls and quote chasing are switched on.

  3. Six weeks of ads
    Paying customersAd spend
    From then on

    Your ads keep improving

    A new test every two weeks, judged on enquiries and won clients.

    Your numbers, every Monday.

Example figures, to show how it works.

Work starts in week one. The first 90 days are for testing, learning and finding what works for your business. After that, it's month to month.

You don’t need a bigger budget to start. Your ads stay in your own accounts and you pay Meta and Google directly, as you do now. Our fee is separate, and we never take a cut of your ad spend.

Every late enquiry kept warm and every quote followed up. That's the part we control, so that's the part we guarantee.

Everything in the programme

£1,950 a month · 90-day first term, then month to month

  • Ads run on enquiries, not likes
  • A new ad test every two weeks
  • The Enquiry Trace
  • Instant answers and pricesbuilt for your business
  • Evening and weekend coveranswered, priced and booked in
  • The Quote Chaser
  • The Monday Numbers
  • A weekly call

Free

Not ready to apply? Start here.

Two free checks show which ads bring customers, and what happens to the enquiries they send you.

Get the two free checks
  • Part 1 · Kept warm

    The 9pm mystery shop

  • Part 2 · Seen

    Make your ads tell you the truth

Quick check
  • ✓£500k+ turnover
  • ✓£1k+ a month on ads
  • ✓Customers get in touch before they buy

Three ticks? This was built for you.

Is this you?

For you if

  • You turn over £500,000 or more a year.
  • You already spend £1,000 or more a month on ads.
  • Customers get in touch before they buy.
  • Enquiries are steady or rising.

Not for you if

  • You need customers by next month.
  • Sales are falling and you're looking for a fix.
  • Your ad spend is under £1,000 a month. Get the basics working first, then come back.
  • People buy straight from your website without getting in touch.

Your questions

We already have an ads agency. Does this work alongside them?

Yes. We can work alongside them, or we run your ads for you. Either way, every ad is judged on enquiries and paying customers, and the numbers come to you every Monday.

Do we have to spend more on ads?

You don't need a bigger budget to start. Your ads stay in your own accounts, you pay Meta and Google directly, and we never take a cut. If an ad is winning we may suggest putting more behind it, but that's always your decision.

How soon will we see a change?

Work starts in week one. By day 14 you can see where warm leads went cold, and by about day 45 the enquiry cover is switched on. The first 90 days are for testing, learning and finding what works for your business. After that, it's month to month.

How much of our time will it take?

One call a week. We do the work, and your team picks up warm enquiries when they are free.

Does this replace our sales team?

No. We support them. Enquiries that land after hours get a quick reply, a price or a call booked with your team, so your people pick them up while they are still warm.

Do you work with my competitors?

No. Once you're a client, we won't run ads for your direct competitors. So if one of them joins first, we can't take you on.

What does it cost?

£1,950 a month. Your ad budget is separate and stays in your own accounts. We never take a cut. The first term is 90 days, then it's month to month. Work starts in week one.

Find out where your enquiries are going.

Find my lost enquiries

I read every application myself, mystery-shop your business, then send you what I found and a time to talk it through.

We won't run ads for your direct competitors, so if one joins first, we can't take you on.

Not ready? Check it yourself for free